Frequently asked questions

  • All Newcastle suburbs and the nearby areas of Lake Macquarie.

  • We specialise in providing a quality house cleaning experience on a weekly, fortnightly, or monthly basis. We can also offer a deep clean if it is required, and then maintain it with a regular clean. Typical inclusions:
    Kitchen:
    Cleaning of benches, splashbacks, cupboards and other high touch points. Cleaning of sinks and emptying of bins.
    Bathrooms:
    Sanitising all surfaces including sinks, taps, toilets, vanities, mirrors, baths and showers. The same in laundry.
    Dusting:
    A wipe down of main furniture items. Cleaning of high touch points like door handles, light switches and remotes.
    Floors:
    Vacuuming and mopping of the floor area.

    EXTRAS:
    Maid services such as dishes, washing and tidying are extras that need to be discussed if you require these services.

    Deeper cleaning extras can be provided when requested and will be quoted on accordingly. These are items such as:
    Skirting, windows, shutters, fans, oven, inside of fridge, cob webs etc

  • Yes, we are covered by a $10,000,000 public liability insurance plan. Our workers are also covered by the appropriate workers compensation insurance.

  • Yes, all of our staff undergo police checks and must be cleared before beginning work or training with us.

  • We provide you with an approximate online quote when you fill out the quote request. If you are happy to proceed, we will visit you for a free cleaning consultation, where we will send one of our cleaning experts to meet with you. Here you will be able to get to know us and we can discuss what you would like done in your home or office. From there, we’ll answer any other questions you may have and provide you with a precise quote, and work out a suitable time for a recurring cleaning appointment going forward.

  • These are considered extra services and we can quote accordingly once we complete the quoting process.

  • We use natural and eco-friendly products to protect the health of you and your loved ones. An ingredient list can be provided once we know exactly what we are cleaning for you.

  • For every person you refer to us who becomes a recurring customer, you’ll get $50 off your next clean.

  • We send invoices via email. These can be paid via bank transfer, PayPal or credit card within 24 hours.